We built a complex website, ticketing platform, and remote support system from scratch for a festival that hosted 25,000 guests over 3 days
Beonix Case Study
CHALLENGE
We established an entire IT infrastructure for the festival from the ground up within a limited timeframe. A key priority was creating a vibrant and effective visual design for the website. In just 4 months, we coordinated everything needed for the festival’s operation, including a website with an admin panel, a custom ticketing system for sales and recognition, and both online and offline support.
Client Deliverables
Development technologies
- Frontend
- backend
Market areas
TIME FRAME FOR CREATING THE SAME PRODUCT
- MVP
3 months
- All product
1 year
Project Duration Overview
We developed the IT infrastructure from 2022 to 2023 and transitioned the project to technical support in 2024.
OUR APPROACH
We started with a competitive analysis, identifying key sections and deciding to build our own ticketing solution to minimize platform fees. Our challenges included managing on-site sales, instant ticket delivery, and promo code handling.
Following a thorough technical analysis and design phase, we developed the necessary sections. An online support system integrated with the CRM was implemented to consolidate all requests from social media, email, the website, and the app.
Our solution managed ticket sales and recognition for over 20,000 guests per event, while the CRM processed more than 30,000 support requests during the festival.
25000
guests in 3 days
TOP 100
festivals in the world
30 000+
requests resolved via support
Created a fully customized event website and applications to highlight the festival, providing essential information and updates.
Developed a complete end-to-end ticketing solution that integrates Ecommbank as the primary payment system, with Stripe as a backup option.
The BEONIX festival admin panel enables real-time management of website and app content, along with oversight of ticket sales and analytics.
Developed a promo code management system within the admin panel and implemented follow-up emails for abandoned purchases and failed payments.
Developed user-friendly mobile apps for iOS and Android to deliver urgent notifications, keeping users informed about the lineup, location, and festival updates. The apps also support ticket resending and provide easy access to customer support.
Provided an on-site support team for the event and recruited and trained volunteers to handle ticket inquiries and resolve issues, including those related to external sales platforms and banks.
Implemented a comprehensive CRM support system to collect guest requests from social media, websites, apps, and messaging platforms. Organized year-round workflows, ensuring an average response time of under 10 minutes, even during peak times.
This went beyond the initial planning phase and became an ongoing process for each new feature. It involved developing site and app sections, designing ticket layouts, and reducing the likelihood of tickets landing in spam.
CLIENT INFORMATION
BEONIX, the island’s largest annual electronic music festival, has become a cherished tradition held at the iconic ETKO venue. The event draws thousands of fans, transforming late September into a vibrant celebration of electronic music under the open sky.
CLIENT'S REVIEW
It was a pleasure collaborating with the SPORTSOFT team. They consistently provided valuable solutions, managed the majority of the workload, and implemented features based solely on the business idea description. Their commitment to refining requirements, designing solutions, and staying closely aligned with project progress was truly commendable.
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