IT platform for electronic music
festival in Cyprus

Developed a complete end-to-end ticketing solution that integrates Ecommbank as the primary payment system, with Stripe as a backup option.

The BEONIX festival admin panel allows for real-time management of website and app content, as well as oversight of ticket sales and analytics.

Created a promo code management system within the admin panel and implemented a series of follow-up emails for forgotten purchases and unsuccessful payments.

Developed user-friendly mobile apps for iOS and Android to deliver urgent notifications, keeping users updated on the lineup, location, and all festival news. The apps also facilitate ticket resending and easy access to support.

Provided on-site support team for the event and recruited and trained volunteers to address ticket inquiries and resolve issues, including those related to other sales platforms and banks.

Implemented a comprehensive CRM support system to collect guest requests from social media, websites, apps, and messaging platforms. Organized year-round workflows, ensuring an average response time of under 10 minutes, even during peak times.

This was not just the initial analysis during the planning phase, but an ongoing process for each new feature. This included developing site/app sections, designing ticket layouts, and minimizing the chances of tickets landing in spam.